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FAQ

Where can I find prices for your products?

Most prices are available on the downloadable PDFs. If there is no applicable PDF, please contact us by phone (08) 8347 4880 email sales@grantaustinpackaging.com or via the contact page for current pricing.

Do your prices include GST?

No, all prices (including those on our website and order forms) are GST exclusive.

How can I place and order?

Download the applicable PDF order form and, after filling in the neccesary details, fax it to 08 8268 7971, email it to sales@grantaustinpackaging.com, or add the items to your cart and place a request for a quote using our website store.

If your not quite sure what you are looking for or want to ask questions please give us a call on (08) 8347 4880 we will be more than happy to assist.

Do you have a minimum order value?

Yes, we have a $50.00 minimum invoice value, prior to freight & GST being added.

If you require items that total less than this amount, a $20.00 + GST administration fee will apply.

What methods of payment are avaliable?

We accept EFT/Direct Debit, Cheques and Credit Card (MasterCard or Visa).

If you have a different payment method you would like to use, please contact us to see if we can assist (08) 8347 4880.

How long does it take for my order to be dispatched?

Normally your order will be despatched within 48 hours.

This depends, of course, on whether the items ordered are standard stock items or made-to-order. It also depends on your method of payment.

Consignments will normally be delivered within about 3 days of despatch, sooner for closer states.

Some more isolated areas should expect a longer delivery time – sometimes 4 – 7 days.

How will my order be delivered?

Local Deliveries – local courier or Post.

Interstate Deliveries – road carrier, Post, Express Post or air carrier.

International – Australia Post or UPS.

Can I setup an account?

Absolutely. Please request a credit application if you would like to establish a 30-day account.

Advance payment will be required until your 30-day account is establised.

What is your warranty/returns policy?

If the goods are damaged during transport, please advise us within 7 days. We will then replace the goods, or offer our money back guarantee.

If goods are incorrectly ordered, or you simply change your mind, we are happy to exchange or refund but all freight costs will be your responsibility.

What are your operating hours?

We are open Monday to Thursday 9am to 5pm and Friday 9am to 3pm.

Do you sell direct to the public?

Unfortunately we do not sell direct to the public.

We are a manufacturer and wholesaler who sells directly to businesses only.

What is your privacy policy?

We are committed to protecting and handling our customer’s privacy with utmost confidentiality. Your personal information will be treated seriously and respectfully. Your details will be will never be given to any third party, or used outside of our organisation.

We will only use your information for the following:

Faxing, emailing or posting promotional offers, specials or catalogues. (If you do not wish to receive information by any of these methods of contact please let us know and we will remove your details.)

Processing and delivering your orders.

Seeking your feedback on ways to improve our services so we can better understand and meet your needs and requirements.

How are measurements determined?

Measurements are determined by:

  • Width x length x height.
  • Width = measurement from left to right.
  • Length = measurement from front to back.
  • Height = measurement from bottom to top.
  • All measurements given are outer dimensions.
What is flock?

Flock is a fibre (short or long pile) that is adhered to a substrate – plastic, wood, cloth etc. This gives a soft velvety finish.

Many of our products are flock coated – jewellery displays, case and tray inners, pouches, etc.

We can also custom flock-coat – we have flock coated glove boxes, dashboards, etc for show vehicles, accoustic panels, etc.